General Terms and Conditions of Service

Refer to the mandatory displays in our shops or the WEB price listing published on the internet site as laid down by the authorities.

All work carried out is payable in cash on receipt or delivery.
The sole fact of laundry and clothing being entrusted to our firm constitutes acceptance of these terms and conditions.

When you hand over the articles you wish to entrust to us, the document(s) constituting the drop-off receipt must include the following details:
  • The shop's company name;
  • The drop-off date of the articles entrusted to us;
  • The number and nature of the articles entrusted to us;
  • The service quality ordered;    
  • The price of each service;
  • Any reservations expressed by the professional;
  • The existence of the jointly agreed statement should a dispute arise;
The professional must return the article in its initial condition after the scheduled service has been completed. He is liable for the condition in which he returns the article which has been entrusted to him. He must make every effort to achieve optimal cleanliness results on the articles entrusted to him. If the risk is too great, he may refuse to accept the work or express written reservations on the drop-off receipt.
Regarding home delivery, the customer will be notified by email of any reservations within 24 hours of receipt of the article at our workshops.

The professional must provide his customers with complete information on the possibilities and risks involved in cleaning the articles. Should items be damaged during cleaning, the professional is not bound by an obligation of result but of means, as he acts in the capacity of a provider of services whose civil liability is established under article 1789 of the French Civil Code. The professional is presumed liable to the customer for the condition in which he returns the article which has been entrusted to him, especially for any damage to said article. The professional must either have expressed reservations at the time of handover of the article or demonstrate that he is not at fault. The professional may be cleared of any liability by demonstrating that he cannot be accused of any wrongdoing. Such proof may come from either the reservations expressed on the drop-off receipt, or from a technical inspection (Technical Textile Expertise Centre - CTTN), or from a hidden defect or failure of conformity of the article. The professional is not liable where the damage is due to a hidden defect in the article (manufacture, moths, splashes of chemical products, etc.) and the proofs provided by the professional may be used to lay the blame with the vendor of the fabric who is liable for hidden defects in the item sold (articles 1641 et seq. of the French Civil Code) or failures of conformity (article L.211-4 of the French Consumer Code). Such technical inspection is undertaken with a period of between 3 to 8 months and its cost borne by SAS PRESSING SADLER only if its liability is duly proven by the technical inspection. SAS PRESSING SADLER reserves the right to demand the reimbursement of a third of the cost incurred in the technical inspection should its liability not be proven.

In the event of a claim, a technical inspection may be requested of the CTTN:
Technical Centre for Dyeing and Cleaning - 69131 ECULLY CEDEX
Tel.: +33 (0)4 78 33 08 61 and

The Technical Textiles Centre at the CTTN is the only competent technical centre legally recognised by the courts and the insurance companies.

SAS PRESSING SADLER (the professional) is bound by an obligation to return the article under the drop-off contract. Should it prove impossible to return the article entrusted to it (theft, loss, fire, etc.), SAS PRESSING SADLER (the professional) is presumed liable. It is therefore legally liable unless it can provide proof that it has not be guilty of any wrongdoing and that such loss is due to a cause beyond its control. Loss is assumed where the article has not been returned within a period of two months of drop-off, the date on the drop-off receipt being proof of such.
The customer may claim reimbursement for the article from SAS PRESSING SADLER prior to the period of two months, the date of the drop-off receipt or the order form being proof of such.

As such articles seldom come with a product care label, SAS PRESSING SADLER operates with prudence and diligence, but occasionally cannot obviate:
  • A little shrinkage, a slight loss of suppleness, changes in colour
  • The discovery of hidden defects caused in manufacture (evidence of stretching, damage caused by parasites, scarring)
  • Unforeseeable and little known phenomena (fat polymerisation) or inevitable phenomena (impairment of pastel shades).
SAS PRESSING SADLER cannot be held liable.   

It should be remembered that, under current regulations, two kinds of label exist.
  • The composition label
  • The fabric care label
Every item of clothing purchased must include a composition label indicating the nature of the fabric (composition in fibres: cotton, silk, wool, etc.). This labelling has been MANDATORY for textiles marketed in the European Union since 8 May 2012 and falls under (EU) Regulation No. 1007/2011 of the European and of the Council of 27 September 2011 on textile fibre names and related labelling and marking of the fibre composition of textile products (articles 14 and 16). Labelling must be hard-wearing, easily legible, visible and accessible, while the label itself must be firmly attached. The professional's liability cannot be called into question if the composition labelling is incorrect. A fabric care label is recommended but not mandatory. This makes the professional's job easier. If there is a mistake on the fabric care label, the manufacturer's liability is called into question. Under article 2 of the law of 4 August 1994, the details on care and composition on such labels in France must be written in French in a legible and clear manner.

If the fabric care label is missing from the article, liability is called into question in cases of loss, theft, fire, water damage, substitutions, delivery, mechanical accident, and felting. Such liability will not be called into question in the event of inappropriate processing, pigment colourings, coatings, loss of finish, discolouration of fragile colours and stitching.

The professional's liability is never called into question, with or without the fabric care label, in the following cases:
Hidden defects (wear, moths, acid splashes, pens inside linings, butt seams, fibrillations, ingrained stains).

No guarantees on buttons, added decors and decorations (breakage, discolouration, melting, distortion, loosening, loss owing to broken threads, buttons bleeding in steam, etc.). All articles likely to respond badly to cleaning will have to be refused or accepted subject to reservations expressed in writing, either on the customer's receipt or by subsequent notification prior to treatment.

When the professional's liability is called into question, the amount paid in compensation for articles is calculated on the basis of the scale given in the appendix, to which an abatement is applied according to the age of the article.

Such compensation is equal to:
  • 80% for an article purchased less than three months earlier;
  • 60% for an article purchased less than thirty months earlier.

However, where the item of clothing or the article is dropped off, when the customer has made a statement on its value higher than the amount given in the scale, the latter figure will be taken into consideration upon presentation of proof of payment. For older articles, compensation is equal to 30% of the amount given in the scale and, for a manifestly very worn article, the professional has the option of expressing reservations on the drop-off receipt pertaining to the article. For articles of a value manifestly very much lower than the figure given in the scale, the amount of compensation may not exceed the value of the article.

The submission of a claim in the event of litigation against our insurance requires a copy of
  • The claim report signed jointly by SAS PRESSING SADLER and its customer
  • A copy of the document proving the value of the article.
  • A copy of the drop-off receipt or the order form from SAS PRESSING SADLER proving that the article was dropped off.
  • The claim statement by the customer to his own insurance company

The contact details of our insurance company are:
5, Place du Corbeau
Tel.: 00 33 (0)3 88 32 54 82

When an ensemble, or part of an ensemble, is damaged or lost (3-piece suit, lady's ensemble, furnishing, set of sheets, etc.), compensation for the whole can be made only if all of the parts of the ensemble were dropped off for treatment. Otherwise, only the part entrusted to us will be compensated.

Any complaints that arise are settled amicably between the interested parties whenever possible. They must be made in writing or by email upon delivery or pick-up of the article (the postmark / date stamp being taken as proof of dispatch) to:
1, Rue des Anges

They will lead to an amicable statement being drawn up, filled in and signed jointly by SAS PRESSING SADLER and its customer. It is the responsibility of the customer to check his or her articles on pick-up or delivery. SAS PRESSING SADLER declines further liability for items of clothing once they have left its workshops and premises.
All subsequent complaints will be deemed inadmissible.

The professional is required to hold articles for one year (law of 31 December 1903, article 1), but he would ask his customers to pick them up within 3 months for reasons of storage space. The professional may not demand a surcharge in this respect. Between 3 months and 12 months, the professional reserves the right to ask customers to pay a surcharge by way of storage charges. This surcharge amounts to €5 per month per article.

If very costly items of clothing (furs, ceremonial regalia, etc.) are not picked up by the date indicated on the drop-off receipt, they are deemed to have been held in storage in return for a fee. After one year, the dry cleaner may dispose of them by public auction (Law 1248 of 31/12/68)

All claims on such occasions will be deemed inadmissible.

Owing to the fact that is it impossible to set an unarguable price on the articles at the time at which they are dropped off, the liability of the service provider is limited to a sum representing at least 10 times the price of laundering. The sum thus calculated may not, however, result in a refund greater than the value of the article purchased brand new.

In the event of damage, the liability of the launderer is not called into question in the following cases:
  • Articles which have been subjected to special treatments not pointed out on drop-off.
  • Manifestly very worn articles no longer able to withstand a normal wash.
  • Non-fabric accessories on an article.

French Order of 27 March 1987 on the publication of the prices of service provisions in the laundry and dry cleaning sector – article 4